WARRANTY

WARRANTY POLICY

SEVEN (7) DAYS REPLACEMENT WARRANTY

Defective item is legible for replacement only when ALL the following conditions are met;

(1) Unit has manufacturer’s defects (e.g. Deadpixel, Hotpixel, No Power, No Flash).
(2) Unit is returned within seven (7) days from the date of purchase.
(3) Defective item endorsed after seven (7) days from the date of purchase is no longer eligible for replacement
(4) Unit is returned in saleable condition.
(5) Unit is returned together with its respective warranty card and proof of purchase. Failure to present both (6) warranty card and proof of purchase will render said warranty null and void.
(7) Defect is subject to scrutiny, discretion and further judgement/assessment on the part of Macys Camera Shop.
(8) Not more than 100 Shutter Count for Cameras.
(9) Client expressively agrees to wait until replacement unit is provided after scrutiny, discretion and further judgement/assessment on the part of Macys Camera Shop is confirmed.

SERVICE WARRANTY

(1) Specifically covers the cost of camera repair (check-up and labor service only) for one (1) year starting from the date of purchase.
(2) If and when repair of defective item requires replacement of part/s, the costs of said needed replacement part/s SHALL BE SHOULDERED by the CLIENT.
(3) The ONE YEAR SERVICE WARRANTY applies only to items having manufacturer’s defects. Nature of defect is solely the discretion and verdict of the company’s technical department and affiliated authorized service centers.
(4) However, manufacturer’s defect such as but not limited to the following: Deadpixel, Hotpixel, Service updates, No Flash and Pop-up Flash are not covered by the ONE YEAR SERVICE WARRANTY.
(5) Defects arising from Customer Misuse automatically revoke/voids the ONE YEAR SERVICE WARRANTY. In this case, all costs concerning repair of damaged item SHALL BE AT THE EXPENSE of the CLIENT. Defects classified as Customer Misuse are such but not limited to the following:

(a) No Power due to corrosion (water, rust, dust, moisture, mud and chemical reactive spillage)
(b) LCD Defect due to (cracked LCD, corroded LCD flex)
(c) Camera Malfunction due to (insects and/or any foreign object stuck inside the unit)
(d) Stuck-up Lens due to (Lens Barrel stuck at an odd angle)
(e) No Flash due to corrosion (corroded flash unit, flash board, power board)
(f) Camera Malfunctions due to unit being accidentally dropped, bumped or any other situation where which there is any hazardous condition involved.
(g) Forced Pop-out flash which causes flash malfunction
(h) Overcharging which results to battery leakage or overheating
(i) Cleaning is not part of WARRANTY because its not considered as factory defect
(j) Courier fees for provincial client should be shouldered by the client

* We do not provide replacement warranty and service warranty for ACCESSORIES (such as but not limited to the following: Video head, drum unit, head lamp, laser unit, batteries, battery pack, charger, power adapter, plugs, AV cable, USB cord, Memory card, LCD Protective screen and or plastic covering used with the product.)

* Underwater cameras are NOT COVERED in the warranty.

* We do not cover the repair of damaged items which resulted from water damage incidents or improper handling also for underwater camera/s.

* The WARRANTY becomes void or null if the serial no./model no. of product has been tempered with or removed.

* Defective accessories with SERVICE WARRANTY is subject to the discretion and further judgement on the part of the seller if can REPLACED.

* Warranty terms and condition are subject to change from time to time without prior notice.

* SERVICE TIME IS SUBJECT TO AVAILABILITY OF PARTS. If and when, replacement part/s are needed to complete a repair; client expressively agrees to wait until said needed parts have been delivered and repair is completed.

 

GoPro Warranty

WARRANTY

(1) GoPro cameras are covered by 1year Parts and Service Warranty from GoPro. This warranty
does not cover misuse, abuse, unauthorized modifications, normal wear and tear and external
causes such as acts of nature.
(2) Water damage is not part of the warranty of GoPro. In case of water damage, whatever the
cause may be (including waterproof housing leakage), or out-of-warranty requests, the end-
user must contact GoPro directly at http://gopro.com/contact?force-contact-form and GoPro
will give detailed instructions on what to do.
(3) For in-warranty concerns, end-users are requested to bring the unit at our branches for assessment. 5-7days of assessing the units (cause of issues, etc.); in case replacement is warranty, 2-3weeks is needed for processing of replacements.

 

DJI WARRANTY

* During the warranty period, product is normal used, as intended by the manufacturer.
* No unauthorized disassembling, modification or installation has been performed.
* Labels, Serial Number, water proof mark, false proof mark etc. show no signs of tampering or altering. And a VALID proof-of-purchase.

Following situations are not subject to warranty services:

(1) Crash or burning caused by non-manufacturing factors.
(2) Damaged caused by unautorized modification, disassembling or not following instuctions of the manual.
(3) Damaged caused by improper installation, incorrect use or operation.
(4) Damaged caused by any flights which did not follow the instructions from the manual.
(5) Damaged caused by operation in bad weather, operating the unit in an electromagnetic interference environment and with other wireless devices (i.e. radio transmitting tower, mining area, high voltage wire, transmitter, video link, Wi-Fi Signals, etc.)
(6) Damaged caused by incorrect/improper upgrading of firmware

DJI Product within 7days Replacement Warranty

(1) Customer should report within the 7days after purchasing the product thru DJI (support@dji.com) or thru MACYS. Item endorsed after seven (7) days from the date of purchase is no longer eligible for replacement.
(2) Unit is returned in sealable condition.
(3) Customer should send Proof-of-purchase together with the Warranty Receipt to DJI (support@dji.com). And details of reported defect should also be provided by customer (Photo, Video, etc.) to DJI. Unit is returned with its respective warranty card and proof of purchase. Failure to present both warranty card and proof of purchase will render said warranty null and void.
(4) Defect is subject to scrutiny, discretion and further judgement/assessment on the part of DJI. Thru the pictures and videos provided to DJI, DJI will then assess if unit is for replacement or warranty is void caused by user/pilot error.
(5) Macys Camera Shop is not authorized to assess nor make any immediate replacement not until DJI has fully assessed and confirmed the replacement; client expressively agrees to wait until replacement unit is provided by DJI.

Sending Defective Drone or Warranty Claims to DJI Support Team

* Freight collect at destination or normal mail is not accepted. Customers will/should shoulder the shipping fee of P8,000.00 (Shipping fee may change without prior notice) or any amount accumulated when sending it back to the DJI Support Team (China Office) for Warranty Claims.

Customer assumes all liability associated with shipments during this term. Macys Camera Shop will not be liable for any associated damages to customer, including but not limited to, any loss, delay or damaged of goods caused by acts of God, public authorities, strikes, labor dispute, weather, mechanical failures, civil comotion, acts of terrorism, hazards incident to a state of war, or defects in the goods being shipped. Nor the company be liable for any punitive or exemplary damages nor any special, incidental or consequential damages, where or not the company had knowledge that such damages might be incurred.

NOTE: Warranty terms and condition are subject to change from time to time without prior notice.